Refund policy

Return & Refund Policy – VEDYANA HERBAL

Last Updated: May 8, 2026

At VEDYANA HERBAL, we strive to provide high-quality herbal and Ayurvedic products to our customers. Due to the nature of herbal products, we maintain a strict return policy to ensure product safety, hygiene, and authenticity.

1. Non-Returnable Products

All herbal and Ayurvedic products sold by VEDYANA HERBAL are generally non-returnable and non-exchangeable once delivered.

We do not accept returns for:

  • Change of mind

  • Taste, smell, or texture preferences

  • Incorrect usage or storage by customer

  • Opened or used products

  • Personal dislike of the product

2. Damaged, Defective, or Wrong Products

If you receive:

  • A damaged product

  • A leaking package

  • A defective item

  • A wrong item

You must contact us within 24 hours of delivery.

Return requests for such cases are accepted only within 7 days from the delivery date.

3. Mandatory Proof for Claims

To process any damage or wrong-product claim, customers must provide:

  • Clear unboxing video (starting before opening the package)

  • Unboxing photos/images

  • Photos of shipping label and packaging

  • Photos/videos clearly showing the issue

Claims without proper unboxing proof may not be eligible for approval.

4. Return Process

Once your request is approved:

  1. We will provide return instructions.

  2. The product must be returned in its original packaging.

  3. Returned item will be inspected after receipt.

5. Refund Policy

Refunds are issued only after:

  • Receiving the returned product

  • Inspection and verification of the issue by our team

If approved, the refund will be processed to the original payment method within 5–10 business days.

Shipping charges (if any) may be non-refundable unless the error was from our side.

6. Cancellation Policy

Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests cannot be accepted.

7. Contact Us

For any return, refund, or damage-related concerns, contact us at:

VEDYANA HERBAL
Email: support.vedyana@gmail.com
Phone: +91 8140978417

8. Important Note

Natural herbal products may vary slightly in:

  • Color

  • Texture

  • Aroma

  • Shape

These natural variations are not considered defects or quality issues.